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faqs
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Frequently Asked Questions

General Questions
We’ve made the booking process really easy with our online estimate form for you to get a fast pricing and fast online booking. If you prefer to discuss that with an agent or need help, you can give us a call
We provide an online account for our customers to schedule, manage and track their cleanings
We provide our own cleaning supplies and equipment for every job we perform. Our cleaners wide range of cleaning products at no extra cost. Now if you have special requirements and special products you want the professional to use. Just provide it. And tell them how to use is. We won’t be hold accountable for damages done with you products
Depending on the job we send 1 to 3 cleaners. Now if you have preferences or special needs please let us know. We work with hundreds of cleaners.

We’ve made the booking process really easy with our online estimate form for you to get a fast pricing and fast online booking. If you prefer to discuss that with an agent or need help, you can give us a call.

We have a 2 hour window arrival time. Cleaners will arrive between 08-10AM, from 10-12PM, from 12-2PM, from 2-4PM and from 4-6PM. Remember the time of the job while booking
We require our first time customers to be home before and after the job. Show the cleaners around and at the end be present to assure everything is clean to avoid issues. Once you know how services just book online.
We work with hundreds of professional local cleaners. If you cleaners goes on vacations we will replace him with someone new. All our professionals are able to provide same quality service.
DO NOT LEAVE any key with cleaners if we have to replace him for any reason. Less information we have about your home the best. Most customers leave a lockbox if they’re not home.
Payments
For all bookings, we require a credit or debit card on file to hold and guarantee the reservation. Same as a hotel booking. The card is only charged at the end of the booking when cleaner checks out. You can change you the card on file by loging into your account or by calling our customer service.
A hold is put on the amoumt 24 hours before the cleaning to verify that the card is valid. Payment for the cleaning occurs at 7pm estern time at the end of the day of your cleaning.
You can redeem the code when you book online your house cleaning service or when you call our customer services tell us you a a coupon and don’t forget the coupon CODE.
We only accept debit or credit card payment. No payment by cash or check. All major cards such as Discovery, MasterCard, Visa. For tracking issues and that way check don’t get lost or wet with the cleaners apron.
We do have a 48 hour cancellation policy. a $70 fee may apply if you don’t respect that policy. We work really hard to make good cleaners available. So if we want to keep good cleaners around we need to pay them also if there is a no shoe.
100% of the tip amount goes to cleaners. Feel free to give that to them directly cash or you can add it on the booking by logging into your account.
You can log in into your account to update your booking or make any changes. Remember cancellations fees may apply for 48 hours before
Our Services
Our house cleaning services are priced by the size of your home. Select the size of you home to get pricing. Remember estimates are based on regularly maintain house. Fees may apply when extreme messy.

A Deep Cleaning is a Regular Cleaning + PACK DEEP CLEAING

REGULAR CLEANING

Home dusting (furniture etc..) and All Floors vacuumed + mopped
Bathrooms: tub, toilet and sink area thoroughly cleaned and disinfected
Kitchen: Wipe down all counters, backsplash, sink area, spot cleaning the outside of
cabinets

Small Appliances (Microwave, coffee machine) In and Out.

Bigger Appliances only outside (Fridge, Oven) but inside can be added.

PACK DEEP CLEANING :

  • Blinds
  • Doors
  • Ceiling Fans
  • Baseboards

 

All our cldeaning included our

REGULAR CLEANING

Home dusting (furniture etc..) and All Floors vacuumed + mopped

Bathrooms : 

Tub, toilet and sink area thoroughly cleaned and disinfected

Kitchen:

 Wipe down all counters, backsplash, sink area, spot cleaning the outside of
cabinets

Small Appliances (Microwave, coffee machine) In and Out.Bigger Appliances only outside (Fridge, Oven) but inside can be add You can then ADD your Packs and Extras.

We do not provide carpet cleaning. We only vacuum carpet with a regular vacuum. We dont do anything outside.
We don’t do anything outside the home. When there is roaches or feces or blood cleaning will be canceled and the cancelletion fees may apply.
Booking & Security
For our recurring customer we may be able to provide the same cleaner upon request and also upon cleaner approval. Only for our weekly, bi-weekly or monthly cusotmers.
We only work with the very best professional and local cleaners. They go through a background check. We want our customers to create a relationship with our cleaners. If you have issues with a cleaners we can rematch you with another cleaner.
Provide us when you book any instruction on how to enter the proprety. Create specific codes for cleaners.
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